Lg99's Privacy Policy — Your Data Is Safe With Us

When you register with lg99, we collect certain necessary information. This data is used solely to provide you with our services — never to be sold or misused. We believe your privacy is a fundamental right, and protecting it is our responsibility.

Your name, mobile number, and date of birth are collected at registration. For large transactions, a copy of your National ID or passport may be required for KYC verification. This information is stored on a separately secured server.

Lg99 uses your data only for specific, defined purposes. We never sell your information to third parties or share it with advertising companies. Every piece of data we collect has a clear reason behind it — and that reason is transparently outlined below.

Your mobile number is used to send important security alerts and transaction notifications. Payment information is used solely to process deposits and withdrawals. Gaming activity data is used to improve your experience — for example, surfacing games you enjoy.

• To register your account and verify your identity.
• To manage deposits, withdrawals, and transaction history.
• To ensure account security and detect suspicious activity.
• To inform you about promotional offers and bonuses (if you have given your consent).
• To improve customer service and resolve complaints.
• To meet legal obligations and report to regulators.
• To prevent money laundering and fraud.

Lg99 protects your data using the highest industry-standard technology. All data is secured with 256-bit SSL encryption. Payment and KYC information is stored on separate hardware-encrypted servers, accessible only to authorized personnel.

Our systems are regularly audited by independent third-party security experts. If a data breach or security threat is detected, we will notify you as quickly as possible in accordance with our legal obligations. Your password is never stored in plain text — only an encrypted hash is retained.

• All data transfers are encrypted using TLS 1.3.
• Passwords are stored using bcrypt hashing.
• Bank-grade firewall and intrusion detection systems are active.
• Our data centers are protected by 24/7 physical security.
• Data that is no longer needed is automatically deleted after a set period.

Lg99 never sells your personal data. However, to operate our services, we may share limited information with trusted third parties. These parties are permitted to use your data only for specified purposes and are bound by the same strict privacy standards we uphold.

In cases of legal obligation — such as a court order or government investigation — we may provide the necessary information. In all such cases, we comply strictly with the law and share only the minimum data required.

• Payment Processor: Data is shared with Mobile Banking, Nagad, and Rocket solely to process transactions.
• KYC Partner: Data is shared with a licensed KYC provider for identity verification.
• Regulatory Authority: Reporting required by licensing authorities.
• Law Enforcement: Only the minimum required data, in response to a legal order.

The lg99 website and app use cookies and similar technologies. Cookies are small text files stored in your browser that help remember your login state, improve site performance, and personalize your experience based on your preferences.

We use three types of cookies. First, essential cookies — without these, the site will not function properly. Second, performance cookies — these help us analyze how the site is used. Third, functionality cookies — these remember your preferences. Marketing cookies are only used with your consent.

• Cookies can be blocked or deleted at any time from your browser settings.
• Disabling cookies may limit certain features of the site.
• We use third-party analytics tools, but they collect performance data only.
• Session cookies are automatically deleted when you close your browser.

You have important rights over your personal data. lg99 respects these rights, and you can exercise them at any time. Contact our support team and we will fulfill your request in a timely manner.

Lg99 strictly prohibits anyone under 18 from using the platform. Date of birth is verified at registration, and any attempt by a minor to create an account is automatically rejected.

If we learn that a minor's data has been collected inadvertently, we will delete that data immediately and close the account. If you believe your child is using lg99, please contact our support team right away.

Lg99 may update this Privacy Policy from time to time. For any significant changes, a notice will be posted on the platform and an SMS will be sent to your registered mobile number. Continued use of the platform after any update constitutes acceptance of the revised policy.

To ask a question, raise a concern, or submit a request to exercise your rights under our Privacy Policy, please get in touch with us. Our dedicated privacy team is always ready to help resolve any issue you may have.

• This policy was last updated in January 2026.
• You will be notified 30 days before any changes take effect.
• In the event of a conflict between the Bengali and English versions, the English version shall prevail.