At lg99 Safe & Responsible Gaming Culture

At lg99, we see gaming purely as a form of entertainment. Responsible play means staying fully in control of your time, money, and mental well-being while you play. It means gaming that never comes at the expense of your daily life, family, or finances.

Many people in Bangladesh find themselves placing too much importance on online gaming — something that may seem harmless at first but can gradually become a problem. lg99 wants you to play and enjoy yourself, but within healthy limits. That's exactly why our Responsible Gaming policy exists.

Responsible gaming is more than a set of rules — it's a mindset. Playing for fun, within a plan, and by your own choice is healthy. But when you feel the urge to keep playing just to chase your losses, it's time to take a step back.

Lg99 gives you complete freedom to manage your own gaming experience. You can set various limits directly from your account to help you stay within your budget and time.

Limits take effect immediately once set. Increasing a limit requires a waiting period — this is intentional, to prevent impulsive decisions made in the heat of the moment.

• Daily Deposit Limit: Set a daily cap on how much you can deposit.
• Weekly Loss Limit: Set a maximum amount you're comfortable losing in a single week.
• Monthly Budget Limit: Set a total monthly gaming budget and get an alert before you reach it.
• Session Time Limit: Set how long you want to play in one session — you'll be logged out automatically when the time is up.
• Cooling-Off Period: Take a break for a set period — 1 day, 3 days, or 1 week.

People often don't realize when gaming has crossed the line into a problem. If you notice any of the signs below in yourself or someone you know, it's time to seek help.

If you feel you need a complete break from gaming, lg99's self-exclusion feature is here for you. Once activated, your account will be fully disabled for the chosen period — you won't be able to log in even if you want to.

Lg99 strictly prohibits anyone under 18 from using the platform. Age is verified for every user at registration, and the KYC process requires a government-issued ID to confirm it.

• Providing your date of birth at registration is mandatory.
• Age is verified using a NID or passport before any withdrawal.
• If a minor's account is detected, it is immediately suspended and the balance is refunded.
• If parents have concerns, they can contact our support team right away.
• Parents are advised to use internet filtering tools.

If you or someone you know is struggling with a gaming addiction, don't try to face it alone. lg99's support team and external professional organizations are ready to help.

Our support team operates with full confidentiality. Sharing your concerns will never be used against your account — we're here to help you get back on track.

• lg99 Live Chat: 24/7 support is available.
• Email Support: [email protected] — Response within 24 hours.
• National Mental Health Helpline: Kaan Pete Roi — 01779-554391.
• Gamblers Anonymous Bangladesh: Professional counseling services.

Responsible gaming isn't about stopping — it's about playing smart with a clear head. Following the tips below will make your gaming experience far more enjoyable and safe.

• Set yourself a budget before you play and stick to it.
• Don't chase losses by placing more bets to try to recover what you've lost.
• Never play while drinking or under emotional stress.
• Don't treat gaming as a source of income — it's entertainment.
• Take regular breaks — at least 10 minutes every hour.
• Prioritize spending time with family and friends.
• Avoid playing late at night or when you're tired.
• Track your losses just as carefully as your wins.
• Review your gaming habits at least once a month.
• If you have any concerns, don't hesitate to reach out to our support team.